Refund Policy

For this draft, the return-request period is set to 30 days after delivery. If your actual operating policy uses another period, change it before publishing so that the refund terms match your actual business practice.

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item should generally be unworn, unused, free from customer-caused damage, and returned in substantially the same condition in which it was received. Shoes should include their original packaging where reasonably possible.

Before returning any product, please contact:

Email: clothcovemall@outlook.com
Phone: 510-499-8520

Please include your order number, name, email address, item to be returned, and reason for return.

Please wait for return instructions before sending your package.

Return Address

clothcovemall
4185 Clifford Street
Oakland, California 94621
United States

The public return address is included because your previous审核文件 specifically requires the return warehouse/address to be displayed directly on the Return Policy page.

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible and provide your order number and clear photographs showing the issue where applicable.

After reviewing the situation, we may provide an appropriate replacement, refund, or other available remedy.

Once a returned item is received and inspected, we will notify you regarding the refund status. Approved refunds will normally be issued to the original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

If the return results from an incorrect, defective, or damaged item sent by us, we will provide appropriate return instructions.

For returns due to change of mind, personal preference, or incorrect size selection by the customer, return shipping costs may be the customer's responsibility unless otherwise required by applicable law.

For exchange requests, please contact clothcovemall@outlook.com.

Last Updated: September 24, 2026